Support
Need help with K9ine Connect? Email us at support@k9ineconnect.com. We usually reply within 1–2 business days.
Frequently asked questions
How do I book a visit?
Open the app, tap Book, pick a service like training or Day Camp, then choose a time. Your studio confirms the request, and you get a notice when it is approved.
How do payments work?
Card payments are processed securely by Stripe. We never store your full card number. Your studio may also accept payment in person. For a refund, contact your studio, since each studio sets its own refund policy.
How do I delete my account?
In the app, go to My Account → Delete account and confirm. This deletes your account and the data described in our Privacy Policy. Signing out does not delete your account. If you cannot get into the app, email us and we will help.
How do I join the beta?
K9ine Connect is in a TestFlight beta on iPhone. Invites are by request. Email us with the email address you use for your Apple ID and the name of your studio, and we will send an invite when a spot is open.
I’m a dog trainer. Can my studio use K9ine Connect?
Email us and tell us about your studio. We will let you know when it is ready for more studios.
Contact
Email: support@k9ineconnect.com